Customer Service Representative (CSR)
Location: Sarasota, FL
Company: Certified Fleet Services
ABOUT CERTIFIED FLEET SERVICES
We are Certified Fleet Services, a full-service fleet repair and maintenance company — and we’re growing by the day. Our mission is to get our customers back on the road faster. We are disciplined and accountable in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are inspirational, accountable, disciplined, results oriented, excellent, and aligned.
The Customer Service Representative (CSR) for Certified Fleet Services is the voice of our organization. This role is responsible for answering customer inquiries, scheduling service appointments, and providing a professional, positive first impression of our company. The CSR is expected to deliver excellent service while supporting internal teams through accurate scheduling, effective use of our CRM, and strong administrative skills.
CUSTOMER SERVICE REPRESENTATIVE PERFORMANCE OBJECTIVES
- Answer inbound and place outbound calls to customers in a professional, courteous manner
- Schedule, confirm, and coordinate service appointments accurately and efficiently
- Maintain and update customer records in our CRM system
- Provide clear communication and solutions to customer inquiries
- Assist with administrative duties such as filing, data entry, and correspondence
- Support service managers and technicians by coordinating schedules and service orders
- Follow up with customers to ensure satisfaction and long-term relationship building
CUSTOMER SERVICE REPRESENTATIVE KEY COMPETENCIES
- Strong verbal and written communication skills
- Must maintain a professional demeanor and appearance at all times
- Highly organized with excellent attention to detail and follow-through
- Ability to multitask and remain calm in a fast-paced environment
- Team-oriented mindset with a strong commitment to customer service excellence
- Proficient with Microsoft Office Suite (Word, Excel, Outlook); CRM knowledge (HubSpot, Salesforce, or similar) preferred
CUSTOMER SERVICE REPRESENTATIVE EDUCATION AND EXPERIENCE
- GED or High School Diploma required; Associate’s Degree preferred
- Minimum 1–2 years of customer service or administrative experience required
- Experience with scheduling and CRM systems preferred
- Automotive or fleet service experience a plus
CUSTOMER SERVICE REPRESENTATIVE PHYSICAL REQUIREMENTS
- Ability to spend prolonged periods sitting and working on a computer
- Must be able to occasionally lift up to 15 lbs
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements
CUSTOMER SERVICE REPRESENTATIVE BENEFITS
- Health, Dental & Vision Insurance
- Paid Holidays
- PTO Program
- IRA
- Professional Training & Development Opportunities
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Certified Fleet Services recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.
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Job Type: Full-time
Work Location: In person (Sarasota, FL 34243)
Job Type: Full-time
Pay: $18.00 – $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
